This document describes the shipping policy for customers who have purchased products from Zomorod.com.
Contact our customer service team at [+968 9094 2006] or [[email protected]] if you have any questions.
Currently, we ship within Oman, UAE, Saudi Arabia, Qatar, Bahrain, and Kuwait, but in the future, we will ship all over the world. Please note that you cannot modify or change the delivery address when you have placed your orders.
Shipping methods and delivery times
Within 24 hours, orders registered between Sunday and Thursday will be ready. Depending on your shipping method, you will receive your order from DHL Express, Zomorod Express, and Elite Airborne Express.
When DHL Express sends a parcel, it takes one working day to receive it in Muscat, and three to five working days elsewhere. Elite Airborne Express takes 2-3 business days to deliver packages, and Zomorod Express delivers 1-3 business days.
In Muscat, requests will be sent to you during the Zomorod working hours after coordination with us. Your order is usually delayed during the official holidays.
Shipping options and delivery costs
We offer the following shipping options, and you will be asked to select a shipping method at checkout.
Applications outside Oman and international applications
Your package may be subject to import duties and taxes. You, as a customer, are responsible for paying these fees. We recommend that you check with your local customs office before placing an order on our website as sometimes these fees can be hefty, and we cannot calculate them for you.
Free shipping is available for orders of 40 OMR or more. The "Free Shipping" icon on the product detail page indicates that the product will be fulfilled and shipped by a qualified Zomorod and contributes to the free shipping minimum order.
Track Your Order
Once your order has been submitted, we will send you a confirmation email with the tracking information. You will be able to track your package directly on the carrier's website.
Return, Refund & Exchange
We want you to be pleased with your purchase of Zomorod
- Please read our return and refund policy for detailed information